FAQ

Frequently Asked Questions

Find answers to frequently asked questions about River Rock Casino in Geyserville, California. Learn more about gaming, slot machines, video poker, table games, dining, Players Club rewards, entertainment, transportation, promotions, and casino amenities. Whether you're planning your first visit or you're a returning guest, this FAQ page provides helpful information about everything River Rock Casino has to offer in Sonoma County wine country.

General Information

What are River Rock Casino’s hours of operation?

River Rock Casino is open 24 hours a day, 7 days a week. Dining venue hours may vary by restaurant and day of the week. Please visit the dining pages for Quail Run Buffet, Center Stage Bar & Grill, and Fortune Café for current hours and dining information.


Where is River Rock Casino located?

River Rock Casino is located at 3250 Highway 128 East in Geyserville on the Dry Creek Rancheria, surrounded by the rolling hills of Alexander Valley in Sonoma County wine country. River Rock is one of the closest and most accessible gaming destinations for guests traveling from the San Francisco Bay Area and surrounding counties.

Is River Rock Casino wheelchair accessible?

Yes. River Rock Casino offers wheelchair-accessible public areas, parking accommodations, and accessible transportation options for guests requiring mobility assistance.

Are service animals allowed on the property?

Yes. Service animals are welcome at River Rock Casino in accordance with applicable federal and state laws. Service animals must remain under the control of their handler at all times while on the property.

Is smoking allowed at River Rock Casino?

River Rock Casino offers a non-smoking indoor gaming environment with designated outdoor smoking areas available for guests.

Does River Rock Casino have a gift or smoke shop?

Yes. River Rock Casino is home to the OHOSA Smoke Shop, offering a variety of tobacco products, cigarettes, smoking accessories, and Native-owned retail products for guests visiting the property.

Does River Rock Casino offer community sponsorships?

River Rock Casino supports local community involvement, regional events, tourism initiatives, cultural programs, and community organizations throughout Sonoma County and surrounding areas. Organizations interested in sponsorship opportunities or community partnership requests can review guidelines and make inquiries through the Sponsorship page.

What is the legal gambling age at River Rock Casino?

Guests must be at least 21 years of age to participate in gaming and Players Club membership at River Rock Casino.

Are ATMs available on the property?

Yes. ATMs are available throughout River Rock Casino for guest convenience.

Bus Transportation / Casino Express

What is Casino Express?

Casino Express is River Rock Casino’s bus transportation service offering convenient rides to the casino from locations throughout the San Francisco Bay Area and Sonoma County. The service is designed to make travel to River Rock Casino easy and stress-free while giving guests additional time to relax and enjoy their visit.

Where does Casino Express pick up guests?

Casino Express offers pickup locations throughout the San Francisco Bay Area and Sonoma County. Guests can search available pickup stops and route locations directly through the Casino Express page on the River Rock Casino website.

Is Casino Express available from the San Francisco Bay Area?

Yes. Casino Express offers transportation routes throughout the San Francisco Bay Area Wednesdays through Sundays. Sonoma County transportation routes are available Fridays through Sundays.

How do I reserve a seat on Casino Express?

Guests can reserve and select available Casino Express pickup locations through the Casino Express page on the River Rock Casino website. Guests needing wheelchair-accessible transportation accommodations should submit requests at least 48 hours in advance using the contact information provided on the Casino Express Page.

Where can I view Casino Express schedules and pricing?

Casino Express schedules, pickup locations, route details, and transportation information are available on the Casino Express page on the River Rock Casino website.

Does Casino Express include promotional offers or incentives?

Yes. Casino Express rides may include a free play package with your transportation service so the fun can begin as soon as you arrive at River Rock Casino. Please visit the Casino Express page for current route details and included ride information

Careers

How do I apply for a job at River Rock Casino?

Guests interested in joining Team ROCK can apply for employment opportunities through the River Rock Casino Careers page, where applicants can explore available positions and access the online application system.

Where can I view current job openings?

Current job openings and employment opportunities can be viewed on the River Rock Casino Careers page.

What types of careers are available at River Rock Casino?

River Rock Casino offers a variety of career opportunities throughout the property including casino operations, food and beverage, guest services, hospitality, administration, entertainment, and support services. Team ROCK is built around teamwork, diversity, flexibility, and professional growth opportunities for team members.

Can I apply online? 

Yes. Guests can apply online through the River Rock Casino Careers page.

Does River Rock Casino offer employee benefits?

Yes. Eligible Team ROCK members may receive a variety of employee benefits including medical, dental, vision, life insurance, paid time off, tuition reimbursement, retirement programs, employee dining, training opportunities, wellness support, and additional team member programs.

Benefits and eligibility may vary depending on employment status and position.

Dining

What dining options are available at River Rock Casino?

River Rock Casino offers a variety of dining experiences, including casual café dining, weekend Asian cuisine favorites, brick oven pizza, cocktails, and full bar service. Guests can enjoy dining at Quail Run Cafe, Center Stage Bar & Grill, and Fortune Café, featuring everything from burgers, seafood specials, and fajitas to Chinese-American classics, pizza, wine, beer, and specialty cocktails.

What restaurants are located at River Rock Casino?

River Rock Casino features several dining venues including: Quail Run Cafe, offering breakfast, lunch, dinner, seafood specials, and casual café dining, and Fortune Café, featuring Asian-inspired favorites, quick bites, soups, sandwiches, and weekend late-night dining options. Guests can also enjoy cocktails, beer, wine, and bar service at Center Stage Bar & Grill located in the center of the casino floor.

What are the hours for Quail Run Cafe?

Visit the Quail Run Cafe page for the most current hours. Special dining promotions and holiday hours may vary. Please visit the Quail Run dining page for current menus and specials.

What are the hours for Center Stage Bar & Grill?

Visit the Center Stage Bar & Grill page for the most current hours, menus, specials, and entertainment information.

What are the hours for Fortune Café?

Visit the Fortune Café page for current hours, menu offerings ,and specials.

Are reservations available for dining?

Reservations are not typically required for dining at River Rock Casino, and seating is generally available on a first-come, first-served basis. Some special dining events or promotional experiences may offer reservations or limited seating opportunities. Please visit the dining and promotions pages for current event details and availability.

Does River Rock Casino offer late-night dining?

Yes. River Rock Casino offers late-night dining options through select dining venues including: Fortune Café weekend hours and Center Stage Bar & Grill evening service hours.

Where can I view restaurant menus?

Restaurant menus are available online through the individual dining pages for Quail Run Café,  Center Stage Bar & Grill, and Fortune Café on the River Rock Casino website.

Entertainment

What entertainment options are available at River Rock Casino?

River Rock Casino offers live entertainment, weekend music, casino promotions, dining experiences, and nightlife entertainment throughout the property. Guests can enjoy live DJs and upbeat entertainment during Weekend Spin events at Center Stage Bar & Grill every Friday and Saturday night, along with cocktails, bar service, and live casino atmosphere entertainment.

Where can I purchase tickets for events?

Ticket availability and event details may vary depending on the entertainment or promotional event. Please visit the River Rock Casino promotions & entertainment page for current event information, ticket availability, and participation details.

Where can I view upcoming entertainment and events?

Guests can view upcoming entertainment, live music, promotional events, giveaways, and casino activities by visiting the promotions & entertainment page on the River Rock Casino website.

Can minors attend concerts or entertainment events?

Guests must be 21 years of age or older to enter River Rock Casino and casino entertainment areas.

Gaming

What gaming options are available at River Rock Casino?

River Rock Casino features a 62,000 square-foot gaming facility with over 1,000 state-of-the-art gaming machines, including progressive slots and jackpots, video poker, video keno, and high-stakes gaming options. Guests can also enjoy popular table games, high-limit gaming, and a comfortable smoke-free gaming environment designed for all levels of play.

Does River Rock Casino offer slot machines?

Yes. River Rock Casino offers more than 1,000 state-of-the-art slot machines ranging from classic penny slots to high-stakes games with up to $100 max bets. Guests can enjoy progressive slots and jackpots, video poker, video keno, and a variety of popular gaming titles designed for all levels of play.

Does River Rock Casino offer video poker?

Yes. River Rock Casino offers a wide selection of video poker games near Santa Rosa in Sonoma County wine country. Guests can enjoy popular favorites including Bonus Poker, Double Bonus Poker, Double Double Bonus Poker, Jacks or Better, Deuces Wild, and more. Select machines may also feature progressive jackpots for additional winning opportunities. River Rock Casino offers some of the best video poker odds in Northern California, with machines offering up to 99.96% payback.

What table games are available?

River Rock Casino offers a variety of popular table games including Blackjack, Progressive Pai Gow Poker, Mini Baccarat, Three Card Poker with 6-card bonus progressive, Ultimate Texas Hold’em with progressive, SP 21, Dragon Bonus Baccarat, and Roulette.

Are gaming tournaments offered?

Yes. River Rock Casino regularly offers gaming promotions including slot tournaments, table game drawings, free play giveaways, contests, point multiplier events, and promotional prize drawings throughout the year. Guests may also have opportunities to win cash prizes, gift giveaways, and special promotional items during select events and promotions.

Is there a high-limit gaming area?

Yes. River Rock Casino features a dedicated High Limit Room located at the northwest end of the casino floor. Guests can enjoy elevated gaming experiences with up to $100 bets on 60 of River Rock Casino’s most popular slot machines, along with exclusive guest amenities designed for high-stakes play.

Are there non-smoking gaming areas available?

Yes. River Rock Casino offers a non-smoking table games floor and smoke-free indoor gaming areas, along with designated outdoor smoking areas and a high-volume airflow system designed for guest comfort.

Hotel & Lodging

Is River Rock Casino building a hotel?

Yes. River Rock Casino is currently undergoing a major transformation through a partnership between Dry Creek Rancheria and Caesars Entertainment. The future Caesars Republic Sonoma County destination will feature a new 100-room hotel along with expanded gaming, dining, resort amenities, spa services, and additional guest experiences in the heart of Sonoma County wine country.

The project is currently under development, with additional details and opening timelines to be announced as construction progresses.

Are there nearby hotels or lodging options?

Yes. River Rock Casino partners with several nearby Sonoma County hotels and lodging destinations located throughout Alexander Valley, Geyserville, Healdsburg, and Windsor. Guests can explore a variety of nearby accommodations offering wine country experiences, boutique lodging, hotel amenities, and exclusive partner offers.

How can I stay updated on River Rock’s upcoming hotel?

Guests can stay updated on the upcoming Caesars Republic Sonoma County hotel project by visiting the River Rock Casino news,and hotels & lodging page for the latest announcements, development updates, and future opening information.

What is there to do near River Rock Casino?

River Rock Casino is located in the heart of Sonoma County wine country near Alexander Valley, offering guests access to local wineries, wine tasting experiences, golf courses, river activities, scenic lodging, shopping, and outdoor adventures throughout the surrounding area. Guests can explore nearby attractions including wineries, boutique hotels, golfing, fishing, river trips, local restaurants, and wine country experiences in Geyserville, Healdsburg, Windsor, and surrounding Sonoma County communities. Eligible Players Club members may also receive exclusive discounts through participating local hotel, winery, restaurant, and attraction partners.

Please visit the hotels & lodging, partner rewards, and local attractions pages for current participating locations and experiences.

Parking

Is parking available at River Rock Casino?

Yes. River Rock Casino offers hundreds of complimentary covered self-parking spaces for guests, along with convenient access to valet parking services.

Is valet parking available?

Yes. River Rock Casino offers complimentary valet parking for guests.

Valet Hours:
• Monday–Thursday: 8 AM – 12 AM
• Weekends: 24-hour service beginning Friday at 8 AM through Sunday at 12 AM

Does River Rock Casino offer electric vehicle charging stations?

Yes. River Rock Casino offers electric vehicle charging stations for guest use on the property. Visit the Guest Services or Parking area for charging station locations and availability.

Is RV parking available?

No. River Rock Casino does not currently offer overnight RV parking accommodations. Due to parking space limitations within the property’s parking garage and surrounding lots, recreational vehicles and overnight stays are not permitted on the casino property.

Players Club / Rewards

What is the River Rock Players Club?

The River Rock Players Club is River Rock Casino’s rewards program designed to give members exclusive benefits, casino promotions, tier rewards, discounts, giveaways, and gaming perks. Members can earn Reward Points, Tier Points, and Comp Dollars while playing slot machines, video poker, and table games throughout the casino.

As members move through Classic, Gold, and Platinum status levels, they can unlock additional benefits including bonus point multiplier days, VIP parking, dining discounts, priority access, special promotions, and exclusive rewards.

How do I join the Players Club?

Guests can sign up for a complimentary River Rock Players Club membership at the Cashier/Club counter inside River Rock Casino. Members must be at least 21 years of age and present a valid photo ID to enroll.

Is joining the Players Club free?

Yes. Membership in the River Rock Players Club is completely free.

How do I earn rewards points?

Players Club members earn Reward Points, Tier Points, and Comp Dollars while gaming at River Rock Casino. Slot machine play earns one Reward Point and one Tier Point for every dollar played, while video poker earns points based on coin-in play. Table games players earn Tier Points and Comp Dollars based on average bet, game type, and time played. As members earn more Tier Points, they can advance to higher club levels with additional benefits, promotions, VIP rewards, and exclusive offers.

What can I use my reward points for?

Reward Points can be redeemed for Free Play or converted into Comp Dollars. Comp Dollars may be used for food, non-alcoholic beverages, merchandise, and select services or products through River Rock Casino and participating Passport partner locations.

Does River Rock Casino offer partner rewards or discounts?

Yes. Eligible River Rock Players Club Gold and Platinum members may receive exclusive discounts and special offers through participating Partner Rewards locations throughout Sonoma County. Partner offers may include discounts on hotels, wineries, restaurants, golf, shopping, local attractions, and wine country experiences. 

How do I check my points balance?

Players Club members can check Reward Points, Tier Points, and available offers through the kiosk at the casino, the Cashier/Club counter, the River Rock portal, or the mobile app.

Can I access my Players Club account online?

Yes. You can access your Players Club account online through the River Rock Casino Player Portal by selecting Club Login and entering your account credentials. If you are a new user, you must first register your account online before logging in. Click on the New Users button and follow the registration to activate your online account. Through the Player Portal, you can view account information, rewards details, offers, and other available account features.

How do digital offers work?

River Rock Players Club members may receive special offers, promotions, giveaways, Free Play opportunities, and bonus point events through mail, email, and their online Players Club account. If you have registered your Players Club account through the online Player Portal, you can view eligible offers, rewards details, and promotional opportunities online by logging into your account through the River Rock Casino website. Offers may also be available at promotional kiosks located throughout the casino property.

What should I do if I lose my Players Club card?

We’re sorry you lost your card. Please stop by the Players Club or Casino Cashier during your next visit to receive a replacement card. A valid photo ID is required.

Do Players Club points expire?

Yes. Points and Comp Dollars may expire after periods of account inactivity. Points and comps remain active for up to twelve months from the date earned, while accounts with no activity for twelve consecutive months may be cancelled.

How do I update my account information?

Players Club members are responsible for keeping their account information up to date, including changes to their name, mailing address, email address, or phone number. If you have registered your Players Club account through the online portal, you may submit an account update request online. Guests may also visit the Players Club or Casino Cashier for additional account assistance.

Player Portal & Mobile App

What can I do through the River Rock Player Portal or mobile app?

Players can view account information, track points, access available offers and promotional entries, view messages, download their win/loss statement, request and update profile preferences, and view their current benefits in the portal or mobile app

How do I download the portal app?

The River Rock mobile app can be accessed through the Players Club portal and added directly to your mobile device’s home screen. Visit the portal on your mobile device and follow the download instructions provided.

Where can I get help with login or account issues?

For login assistance, password resets, account activation help, and troubleshooting, please visit our dedicated Account Login Help page.

Can I access my Players Club offers online?

Yes. Eligible offers, free play, available comps, available free play, tier point balance, and account messaging can be viewed through the Player Portal and mobile app.

Can I manage my communication preferences through the portal?

Yes. Players can update email, mail, text, and push notification preferences directly within their account profile settings.

Do I need a Players Club account to use the portal or mobile app?

Yes. An active Players Club account is required to register and access portal features.

Can I receive push notifications from the mobile app?

Yes. Players can opt in to receive push notifications for current River Rock Casino news, promotions, and account-related updates through the mobile app settings.